Troubleshooting a computer when you are not in IT
What to try when a work computer will not start, freezes, loses the internet, or will not print, and when to stop and call for help.
How to take it
On this site, one module at a time
1. Read a module, then watch the next
Modules alternate. An odd module is a reading. An even module is a short video, with the same points written out underneath. A free account is required.
2. Take the timed test
Each module ends with five graded questions. The clock is kept by BRTI. Submit before the time runs out, or that attempt is not scored.
3. Reach an average of 80%
The certificate is issued when all 5 tests have a score and the average is 80% or above. A retake keeps the better score. The certificate includes a QR code anyone can check.
Modules
About 44 minutes of reading, plus a timed test on each module. The certificate waits until the average of your best scores is 80% or above.